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Table of contents. Solutions to known issues. Word Word More Expand this section for older crashes and slow performance issues that are fixed. Expand this section for older issues affecting Word features and add-ins. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. If your issue is not resolved after you install the latest Windows and Office updates, go to Option 1. If you experience specific issues when you use Word, go to the following website to search for more information about your program version:.
Microsoft Office Support search: Word. Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry subkey by using the default settings. When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the "most recently used file" list on the File menu.
Also, Word resets many of the settings that you may have customized in the Options dialog box. Type regedit in the Search box in Windows 10, Windows 8. Select Data , and then select Export on the File menu. On the Edit menu, select Delete , and then select Yes. If Word starts and works correctly, you have resolved the problem a damaged Word Data registry key.
You may now have to change several settings to restore your favorite options in Word. If the problem is not resolved, restore the original Word Data registry subkey, and then try the next option. The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word. Locate the following registry subkey, as appropriate for the version of Word that you are running.
Select Options , and then on the File menu select Export. If Word starts and works correctly, you have resolved the problem a damaged Word Options registry key. If the problem is not resolved, restore the original Word Options registry subkey, and then try the next option. This Option includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it.
Be aware that when you rename the global template file, several settings are reset to their default values, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it. Additionally, in certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer.
In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation. Type cmd in the Search box in Windows 10, Windows 8. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter :.
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